First things first, welcome to the family legend – we’re stoked to have you on board. 

At Will & Co, our subscribers aren’t just regulars, they’re the heart of what we do. Your ongoing support keeps the wheels turning and the beans roasting - and we couldn’t be more grateful to have you along for the ride. 

Now that you’ve joined the crew, we thought we’d give you a quick rundown of what to expect moving forward: how we’ll keep in touch, what to look out for and where to go for answers if you ever need help. 

What to Expect from Here

For every future order, you’ll receive a series of email communications from us to keep you in the loop and give you an option to make changes if needed. Here’s what you can expect to see: 

Heads up before we charge you: You’ll get a reminder email three days before your card is charged for your next order. 

Important note: Unfortunately, once an order is processed, we’re unable to make any changes to the products in the order or the address it’s headed to. With that in mind, make sure to double-check your details each time before your next charge date. 

Need-to-know updates: If there’s ever an issue – like a payment hiccup or an item out of stock – we’ll send an email straight away with a link to your account so you can make any necessary changes. 

Order confirmation: As soon as your charge goes through, you’ll get a confirmation email, so you know it’s locked in. 

Coffee on the move: You’ll get another note from us once your order has shipped as well as a copy of your invoice. 

Have a Question? We’ve got the Answer.

We’ve put together a little hub filled with all the subscriber need-to-knows. Check out the links to each of these key resources below. 

Have a question you can't find the answer to? Hit us up at hello@willandco.com.au - we’re always happy to help. 

Thanks for signing up to be a subscriber, legend. It's great to welcome you into the family, and we can’t wait for all the great brews ahead.