Coffee Subscriber Resources

Account Management

on Jan 16, 2026

If you’re looking for step-by-step instructions on how to access or manage your accounts and payment details, you’ve come to the right place.  

Here’s what we’ll cover off below: 

  1. How to Log in to Your Account

  2. Managing Address Information

    1. Update Contact Details

    2. Edit Address

  1. Add New Address

  2. Managing Payment Information 

Other Suggested Articles: 

  • I’ve Signed Up for a Subscription, Now What? | Find out what to expect now that you’re part of the legendary crew 

  • Subscriber FAQs | Covering off on some important questions before, or just after, you sign up for a subscription 

  • Subscription Control | Nail the steps to control key aspects of your subscription, including frequency, products, cancellation and more 

  • Order Changes | Understand how to skip, change a date or add a one-time product to any order 

How to Log in to Your Account

There are three ways to access your subscription portal – each of which we’ll walk through below. 

  1. Subscription email links 

  1. Will & Co Website Login 

  1. Passwordless Login 

Subscription Email Links

One of the easiest ways to access your account is using a customer portal ‘magic link’ - and we promise it’s as cool as it sounds. This ‘magic link’ allows you to log in to your account automatically.  

It’s typically sent in the Subscription Confirmation email when you begin a subscription and your Upcoming Order emails. Just click on the ‘Account Homepage’ link and, voila, you’re in. 

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Will & Co Website Login

You can also access your subscription portal through your store account login on the Will & Co website.  

If you haven't yet registered an account, you’ll first need to create one by clicking ‘Register New Account’. Make sure to use the same email address you used at checkout when signing up for your subscription. 

Once your account is registered, you can log in and access your subscription portal by clicking on the ‘Manage Subscriptions’ or ‘Subscriptions’ link. 

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Passwordless Login 

The final way you can access your subscription portal, and with no password required, is using a 6-digit code sent to your email. 

Here’s how you can do that: 

  1. Navigate to your Will & Co account login page 

  1. Enter the email address associated with your subscription account 

  1. A Shop pop-up will appear. Click on ‘Confirm it’s you’ to receive a 6-digit code to the associated email address  

  1. Check your email for the 6-digit authentication code and enter this code on the website to log in. You’ll be automatically re-directed to your subscription portal 

Note that the code is only valid for ten minutes, so if it’s not used in that timeframe, you’ll need to request a new one. 

If you didn’t seem to receive a 6-digit code to your email, try these tips: 

  • Check your email’s spam or junk folder 

  • Try refreshing the login page and re-enter your email address to receive a new code 

  • If you’ve exceeded five failed login attempts, refresh your browser to reset the login attempts. You’ll then be able to re-enter your email address to receive a new 6-digit code 

Managing Address Information

Update Contact Details

Follow these steps to edit general information like your name, email, or phone number: 

  1. Log in to your subscription portal 

  1. Click the ‘Address & Payment Details’ tab and select ‘Edit Your Details’ 

  1. In this popup, you can update your details and select ‘Save Changes’ to confirm 

Edit Address

There are two ways to update an existing address. Either will give you the same result, so feel free to use whichever works best for you. 

Keep in mind, you’re unable to edit the address for just one subscription delivery – any time you update your address, it will be used for all future orders.  

If you need to make a one-time change to an address, we recommend setting a reminder to update the address a few days before it’s scheduled (or let the ‘upcoming subscription’ email be your reminder!) and another to change it back the day after processing. 

Option 1

  1. Log in to your subscription portal 

  1. Click the ‘Address & Payment Details’ tab and select ‘Manage Addresses’  

  1. Click ‘Edit’ on the address to update 

  1. Select an option for which orders this address should be used for

    1. If all your orders should be sent to the same place, select ‘Use this address for all my products’.

    2. If you have some orders sent to different locations, select ‘Keep products with different addresses separate’. Here are a couple examples of when this would be the case:

      1. You have a subscription delivered to your house, but a separate one for your business.

      2. You have a second subscription set up on behalf of a family member who lives separate from you. 

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  1. Fill out the updated address information 

  1. Click ‘Save Changes’ to confirm 

Option 2

  1. Log in to your subscription portal 

  1. In the ‘View Your Next Order’ tab (this is the default, ‘home’ screen), click ‘Edit address’. Remember that any change to your address will impact all future orders of that product, not just the next order 
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  1. Select an option for which orders this address should be used for

    1. If all your orders should be sent to the same place, select ‘Use this address for all my products’.

    2. If you have some orders sent to different locations, select ‘Keep products with different addresses separate’. Here are a couple examples of when this would be the case:

      1. You have a subscription delivered to your house, but a separate one for your business.

      2. You have a second subscription set up on behalf of a family member who lives separate from you. 

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  1. Fill out the updated address information 

  1. Click ‘Save Changes’ to confirm  

Managing Payment Information

If your payment is managed via PayPal, any billing details will need to be updated directly through PayPay. Look to switch from PayPal? You’ll need to cancel your existing subscription and sign up for a new one, checking out with the credit card you wish to use.

The Shopify payment gateway (aka the techy system we use for processing payments) only keeps one card on file. So, whether you’re looking to adjust an expiration date, update the billing address or switch cards entirely, you’ll follow the same steps laid out below. 

There are two different ways to update your existing billing information.

Option 1

  1. Log in to your subscription portal 

  1. Click the ‘Address & Payment Details’ tab and select ‘Manage Payment Methods’ 

  1. Click ‘Edit’ on the existing payment method you’d like to update 

  1. Click ‘Send Edit Payment Link’ – within a few minutes you should receive an email with a link to securely update your payment details.  

    1. If you don’t receive the email within five minutes, check your spam folders. The subject line would be ‘Update your payment method for Will & Co Coffee’ and would come from hello@willandco.com.au  

  1. Once you receive the email, click on ‘View payment information’  

  1. Select ‘Change’ to update the card details, or scroll down to edit the billing address information 

  1. Click ‘Update card’ to save your changes 

Option 2

  1. Log in to your subscription portal 

  1. In the ‘View Your Next Order’ tab (this is the default, ‘home’ screen), click ‘Edit payment method’. Remember that editing this will update the payment method for all future orders of that product, not just the next order. 
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  1. Click ‘Send Edit Payment Link’ – within a few minutes you should receive an email with a link to securely update your payment details.  

    1. If you don’t receive the email within five minutes, check your spam folders. The subject line would be ‘Update your payment method for Will & Co Coffee’ and would come from hello@willandco.com.au  

  1. Once you receive the email, click on ‘View payment information’  

  1. Select ‘Change’ to update the card details, or scroll down to edit the billing address information 

  1. Click ‘Update card’ to save your changes 

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