Coffee Subscriber Resources

Subscription Control

on Jan 16, 2026

This resource is designed to make managing your subscriptions easy-as. We’ll walk you through how to:

  1. Change Frequency 

  1. Change/Swap Products 

  1. Pause Subscription 

  1. Cancel Subscription 

  1. Reactivate Subscription 

Other Suggested Articles:

  • I’ve Signed Up for a Subscription, Now What? | Find out what to expect now that you’re part of the legendary crew 

  • Subscriber FAQs | Covering off on some important questions before, or just after, you sign up for a subscription 

  • Account Management | Learn how to access your account and manage your address and payment details 

  • Order Changes | Understand how to skip, change a date or add a one-time product to any order 

Change Frequency

If you’re finding you have too much coffee on hand or keep running dangerously close to running out, consider changing your subscription frequency.  

Once you change your frequency, your next order will automatically be rescheduled to align to that frequency based on your previous order. If you don’t want your next order date to change, we recommend either waiting until after that order is processed to update the frequency or simply follow these steps to reschedule your order.  

Here’s how to change your subscription frequency: 

  1. Log in to your subscription portal 

  1. Click the ‘Manage Subscriptions’ tab 

  1. Under the subscription you want to edit, select ‘Manage this subscription’ 
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  1. Here, you can change the quantity and frequency, then click ‘Save Changes’ to confirm. We’ve given you complete control over your frequency, so whether it’s every month, every 3 weeks, every 37 days or something else, you can make it happen. Just take extra care to double check your selection before you hit save. 
     
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Change Products

Keen to try something new? You can change your subscription product easily. Here’s how to swap a product: 

  1. Log in to your subscription portal 

  1. Click the ‘Manage Subscriptions’ tab 

  1. Under the subscription you want to edit, select Manage this subscription. 
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  1. At the bottom of the page, select ‘Swap this for a different product’ 

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  1. Search for and find the product you’d like, then click ‘Swap’ 

  1. Review the product options, taking extra care to adjust the frequency based on your needs - every 1 week is the default 

  1. Select ‘Swap product’ to confirm 

Pause Subscription

While there’s no official ‘pause’ button, you can easily take a break by pushing back your next delivery date. Click here for step-by-step instructions on how to reschedule your next order. 

Cancel Subscription

We get it – sometimes taste preferences or life circumstances change, and a subscription isn’t right for you anymore. Regardless of the reason, follow these steps to cancel: 

  1. Log in to your subscription portal 

  1. Click the ‘Manage Subscriptions’ tab 

  1. Under the subscription you want to cancel, select ‘Manage this subscription’  
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  1. Scroll down and click ‘Cancel subscription’ 
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  1. You’ll see a pop-up box giving you the option to reschedule, but if that’s not what you’re after, just click ‘Cancel subscription’ 

  1. Select a cancellation reason, click ‘Next’, then confirm by selecting ‘Cancel subscription’. This step just gives us a chance to gather feedback before you go, so we can continue improving our subscriber experience for all the coffee-loving folks out there. Thanks in advance for taking a moment to do that 

  1. Have more than one product you’d like to cancel? Make sure to follow steps 3-6 for each one 

Reactivate Subscription

If you're keen on reactivating a subscription you previously cancelled, here’s the steps to do so: 

  1. Log in to your subscription portal 

  1. Click the ‘Manage Subscriptions’ tab 

  1. Select ‘Inactive’ 

  1. Click ‘+ Reactivate’ and you’ll be back in business 

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Related Articles

Order Changes

Account Management

Subscriber FAQs