Coffee Subscriber Resources

Order Changes

on Jan 16, 2026

Need to make changes to your next order? No dramas. We’ll walk you through how to manage the most important things related to orders, including: 

  1. Skip an Order 
  2. Skip a Subscription
  3. Change Order Date
  4. Add One-Time Product 

Before we dive in, we wanted to clarify the difference between a ‘subscription’ and an ‘order’. 

A ‘subscription’ is at the product level, meaning you have one for every product you’re subscribed to. If you get 2kg of Eight-O-Eight, you have one subscription. However, if you get 1kg of Eight-O-Eight and 1kg of Natural, you have two subscriptions. 

An ‘order’ is the collections of all subscriptions on a set date. So, if you get 4 boxes of Slo Jam pods and 8 boxes of Sweet Ride pods at the same time, you have two subscriptions, but one order.  

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  • Account Management | Learn how to access your account and manage your address and payment details 

  • Subscription Control | Nail the steps to control key aspects of your subscription, including frequency, products, cancellation and more 

Skip Order

If you’re headed out of town or just haven’t been drinking as much coffee recently, skipping an upcoming order might be a good shout. Remember that skipping an order will skip all subscriptions within the order. If you’d just like to skip just one product – aka subscription – jump here.  

There are two ways you can skip an order: 

Option 1

This option is the easiest way to skip your next order. 

  1. Log in to your subscription portal 

  1. In the ‘View Your Next Order’ tab (this is the default, ‘home’ screen), click ‘Skip’ 
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  1. Confirm your changes by clicking ‘Yes, skip this order’ 

Option 2

If you need to skip a future order, follow these steps: 

  1. Log in to your subscription portal 

  1. Click the ‘View Upcoming Orders’ tab to see all upcoming deliveries for your subscriptions 

  1. Click ‘Skip’ next to the delivery you would like to skip 

  1. Confirm your changes by clicking ‘Yes, skip this order’ 

  1. If you want to unskip a delivery, click ‘Unskip’ next to the order. 

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Skip Subscription

If you’re looking to skip just one product in an upcoming order, aka skip a subscription, there are two ways to do so: 

Option 1

This option is the easiest way to skip a product that’s in your next order: 

  1. Log in to your subscription portal 

  1. In the ‘View Your Next Order’ tab (this is the default, ‘home’ screen), click on the product you’d like to skip 

  1. Click ‘Skip’ 
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  1. Confirm by clicking ‘Yes, skip from this order’ 

Option 2

If you need to skip a product from a future order, follow these steps: 

  1. Log in to your subscription portal 

  1. Click the ‘View Upcoming Orders’ tab 

  1. Next to the impacted order, click ‘Edit’ 

  1. Click on the product you’d like to skip 

  1. Click ‘Skip’ 

  1. Confirm by clicking ‘Yes, skip from this order’ 

Change Order Date

Process Order Immediately

If you find you’ve run out of coffee quicker than anticipated – or will be out of town and want your next order before you go – you can choose to have your next order processed straight away. 

Important Note: Though the order will be processed right away, it still falls under our standard shipping policy. We aim to pick and ship all orders within 2 business days. Often times, our crew is much quicker than this, however it can fluctuate and during busy periods, may be longer.

When you do this, future orders will be rescheduled based on your subscription frequency. For example, if your subscription gets delivered every month and today is 1 January, after you click ‘Send Now’, your next order will be scheduled for 1 February. Click here to learn how to adjust your frequency. 

To send your order now:  

  1. Log in to your subscription portal 

  1. In the ‘View Your Next Order’ tab (this is the default, ‘home’ screen), click ‘Send Now’ 
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  1. Select ‘Send this order now‘ to confirm 
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Change Order Date

If you need to change your next order to a specific date, you can do so directly in your subscription portal. 

Keep in mind that all future orders will automatically be rescheduled based on this next order and your frequency.

  1. Log in to your subscription portal 

  1. In the ‘View Your Next Order’ tab (this is the default, ‘home’ screen), click ‘Reschedule’ 

  1. You can choose to delay your order for one of the pre-set timeframes or select a specific future date. To do that, select ‘Choose a specific date’, then select your date and click ‘Save Changes’ to confirm 
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You can also reschedule just one of your subscriptions within an order:  

  1. Log in to your subscription portal 

  1. In the ‘View Your Next Order’ tab (this is the default, ‘home’ screen), click on the product you’d like to reschedule 

  1. Click ‘Reschedule’ 

  1. Set the new date and click ‘Save Changes’ to confirm. Remember that all future orders of this subscription will automatically be rescheduled based on this next order and your frequency 

Add One Time Product

Looking to try something new? Here’s how you can add a one-time product to your order: 

  1. Log in to your subscription portal 

  1. In the ‘View Your Next Order’ tab (this is the default, ‘home’ screen), underneath your next order, you’ll see a carousel of products. Select ‘+ Add’ below the item you have your eyes on 

  1. Select ‘One time only’ and click ‘Add to Order’ to confirm 
     

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